Viewpoint Fitness (AMPD LTD Services) – Privacy Policy
Effective Date: 4th August 2025
1. Introduction
Viewpoint Fitness [AMPD LTD Services] is committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you become a member or otherwise interact with us.
2. Who We Are
Address: Viewpoint Fitness Poole, 5th Floor Lifeboat Quay, Poole, Dorset, BH15 1AE Email Address: poole@vpfitness.co.uk
Company Number: 16201548 Data Controller: Viewpoint Fitness Poole (AMPD Services LTD)
3. What Information We Collect
We may collect and process the following personal data:
· Identity Information – Name, date of birth, gender, and proof of age (if required)
· Contact Information – Address, email, phone number
· Membership and Payment Details – Bank or card information, billing address, and payment history
· Health Declarations (if applicable) – Only where required and with explicit consent (e.g. for medical freezes or early termination requests)
· Usage Data – Gym check-in records, class bookings, attendance logs
· CCTV Footage – For safety and security monitoring within the facility
· Correspondence – Records of any communications with staff (emails, complaints, enquiries)
4. How We Use Your Data
We use your personal data for the following purposes:
· To manage your membership and process payments
· To communicate with you regarding your account, changes to terms, or facility updates
· To ensure the safety and security of our members, staff, and premises
· To respond to enquiries, feedback, or complaints
· To handle requests for membership freezing, cancellations, or contract changes
· To comply with legal obligations and regulatory requirements
5. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
· Contractual necessity – To fulfil the membership agreement
· Legal obligation – To meet regulatory or statutory requirements
· Legitimate interest – To ensure safety, improve service, and maintain records
· Consent – For optional services or sensitive data (e.g. medical notes)
6. Data Sharing
We do not sell or rent your personal data. Your data may be shared with:
· Payment processors (for subscription billing)
· IT or system providers (for member databases or booking systems)
· Legal or regulatory authorities (where required by law)
· Medical professionals (only with your consent in medical cases)
All third-party processors are required to comply with relevant data protection laws and only process your data as instructed by us.
7. Data Retention
We retain your personal data only for as long as necessary to:
· Fulfil the purposes outlined in this policy
· Meet legal or tax obligations
· Resolve disputes or enforce agreements
Typically, member data will be retained for 6 months after cancellation unless a shorter or longer retention period is legally required.
8. Security Measures
We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These include:
· Secure password-protected systems
· Encryption and access control for sensitive data
· CCTV storage on secure, limited-access systems
· Staff training in data protection and confidentiality
9. Your Rights
Under the UK GDPR, you have the right to:
· Access the personal data we hold about you
· Request correction of incorrect or incomplete data
· Request deletion of your data (where legally permissible)
· Object to processing for direct marketing
· Withdraw consent (where consent is the lawful basis)
· Lodge a complaint with the Information Commissioner’s Office (ICO) To exercise your rights, please contact us at poole@vpfitness.co.uk
10. Cookies and Website Usage
If you use our website, we may collect anonymous information through cookies to help us improve functionality and performance. You can control cookie settings in your browser at any time.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you by email or in-gym signage.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is used, please contact:
Viewpoint Fitness Poole
Email: poole@vpfitness.co.uk Address: Viewpoint Fitness Poole, 5th Floor Lifeboat Quay, Poole, Dorset, BH15 1AE
Let me know if you want this in a downloadable format or would like help creating a Data Subject Access Request (DSAR) form or a Privacy Notice for your website.