Viewpoint Fitness – Terms and Conditions
1. General Information
These Terms and Conditions govern the use of facilities and services provided by Viewpoint Fitness (AMPD LTD Services) a fitness facility located in the United Kingdom. By signing up for a membership, using our facilities, or attending our premises, you agree to abide by these terms.
2. Eligibility
· Membership is strictly for individuals aged 18 years or older.
· Proof of age may be required upon joining or at any time thereafter.
3. Staffed Hours and Access
· The gym is only accessible during designated staffed hours, which will be clearly displayed on our premises and website.
· Entry outside of staffed hours is strictly prohibited and may result in membership suspension or termination.
· Members must check in at reception or via the provided access system upon arrival.
4. Health and Safety
· You confirm that you are in good physical health and know of no reason why you should not participate in physical activity.
· If in doubt, you must consult a medical professional before using our facilities.
· You agree to use equipment properly and follow all safety instructions from staff or signage.
5. Conduct and Behaviour
· Members are expected to treat staff, other members, and the facility with respect.
· Abusive, aggressive, discriminatory, or antisocial behaviour will not be tolerated and may result in immediate termination of membership.
· Proper gym attire and footwear must be worn at all times.
6. 3-Strike Rule for Cleanliness and Etiquette
· Members are expected to return all equipment (e.g., weights, mats) to its proper place and clean up after themselves (e.g., wiping down machines, disposing of rubbish).
· Failure to comply may result in a strike. After 3 strikes, your membership may be suspended or terminated without refund.
· Strikes will be recorded and communicated to the member via email or in writing.
7. Membership and Payments
· Membership options, fees, and payment schedules are available on our website and at reception.
· All fees are non-refundable except as required under consumer law or as otherwise stated in these terms.
· Members must provide valid and current payment details and notify us promptly of any changes.
8. Membership Freezing
· Members may request to freeze their membership at a cost of £15 per month.
· This fee is waived if a medical reason is provided, supported by a doctor’s note.
· Freeze requests must be made in writing or via email in advance and can be applied for up to 3 months at a time.
· During the freeze period, access to the gym is suspended. Monthly payments resume automatically at the end of the freeze unless extended by mutual agreement.
9. Cancellations and Early Termination
· Memberships may be cancelled with one month’s written notice.
· If you are within a 12-month contract, early termination is only permitted under the following circumstances:
o Relocation of more than 10 miles from the gym (proof of new address required).
o Medical grounds (a doctor's note must be provided).
o Redundancy or loss of income, supported by a letter on official company or organisational letterhead.
· All requests for early cancellation must be submitted in writing with appropriate documentation and are subject to approval.
10. Personal Belongings
· Lockers are provided for day use only and must be emptied after each visit.
· Viewpoint Fitness (AMPD Services LTD) is not liable for loss, theft, or damage to personal belongings on the premises.
11. Data Protection
· We comply with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
· Your personal data will only be used for legitimate business purposes and will not be shared with third parties without your consent, except as required by law.
12. Amendments
· We reserve the right to amend these Terms and Conditions at any time. Any changes will be communicated via email or posted within the gym and on our website.
· Continued use of the gym constitutes acceptance of any updated terms.
13. Liability
· Viewpoint Fitness (AMPD Services LTD) accepts no liability for any injury, loss, or damage suffered by a member except where such liability cannot be excluded by law.
· You agree to use the facility and equipment at your own risk.
By becoming a member of Viewpoint Fitness (AMPD Services LTD) you confirm that you have read, understood, and agree to abide by these Terms and Conditions.